Privacy Policy

1. Information We Collect

When you use Decorior, we collect the following information:

• Account Information: Phone number, name, and email address when you create an account.
• Order Information: Delivery address, payment details (processed securely by PhonePe), and order history.
• Photos: Images you upload for customization. These are stored to process your order and generate previews.
• Usage Data: Pages visited, features used, and device information to improve our service.

2. How We Use Your Information

• To process and fulfill your custom photo frame orders.
• To communicate order updates, shipping notifications, and delivery status.
• To provide customer support and respond to inquiries.
• To send promotional offers and newsletters (only with your consent).
• To improve our website, products, and services.

3. Photo Data

Photos you upload are used solely for creating your customized product. We do not share, sell, or use your photos for any purpose other than fulfilling your order. Photos associated with completed orders are retained for reprint requests and order support.

4. Payment Security

All payments are processed through PhonePe, a PCI-DSS compliant payment gateway. We do not store your credit/debit card numbers or banking credentials on our servers.

5. Data Sharing

We do not sell your personal information. We share data only with:

• Shipping Partners: Name, address, and phone number for delivery.
• Payment Processor: PhonePe, for secure payment processing.
• SMS/Email Providers: For sending OTPs, order updates, and notifications.

6. Cookies

We use essential cookies to keep you logged in and maintain your shopping cart. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.

7. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Opt out of promotional communications at any time.

8. Data Retention

We retain your account and order information as long as your account is active or as needed to provide services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

9. Contact Us

For any privacy-related questions or requests, contact us at contact@decorior.in